Help menu
Help for Clients
Account
How do I access my account?
You can access your account by clicking the icon in the top navigation bar. If prompted, enter your e-mail address and password for your Vixly account.
How do I change the e-mail or password of my account?
Go to My account > Profile:
- Change e-mail:
- Click on Edit next to your current e-mail address
- Enter the new e-mail address
- Enter the verification code sent to your new e-mail address
- Change password:
- Click on Change password
- Enter and re-enter the new password
- Enter the verification code sent to your e-mail address
How do I subscribe or unsubscribe to Vixly news e-mails?
Upon your consent, we may send you e-mails with news and offers from Vixly and Provider(s).
To make changes, go to My account > News and check (subscribe) or uncheck (unsubscribe) to news and offers from Vixly and/or Provider(s).
How do I view my personal information stored by Vixly?
Go to My account > Privacy and click on Download my Vixly data to download a text file with the information stored by Vixly.
How do I delete my Vixly account?
Go to My account > Privacy:
- Click on Delete my account
- Click on Delete account
- For final confirmation, enter the verification code sent to your e-mail address
Booking
How do I make a booking?
You make a booking by going to the Vixly page of a Provider offering Services (consultations, counseling, training, etc) on Vixly:
- Select the Service you want to book
- Select if available (subject to Provider's preferences):
- Appointment (video, in-person, phone)
- Language (that the Service is provided in)
- Host (name of person providing the Service)
- Select the preferred Date and Time for the appointment
- Click Confirm (for paid Services with upfront payment, you will be redirected to Stripe where you enter your payment details)
Where do I find my bookings?
Go to My account:
How do I invite guest(s) to a booking?
Go to My account > Schedule:
- Select the booking in question
- Click on Invite guests
- Enter the e-mail addresses of up to 3 persons that you want to invite as guests
How do I reschedule a booking?
Go to My account > Schedule:
- Select the booking in question
- Click on Change
- Click on Time and select the new Date and Time
How do I cancel a booking (and will I get a refund)?
Go to My account > Schedule:
- Select the booking in question
- Click on Cancel booking
- Click on Confirm to confirm the cancellation
- X+ hours: Z% refund
- 0-X hours: No refund
Video
How do I start a video session?
Go to My account > Schedule and click on the appointment in question.
- Test audio and video before starting:
![How to test your audio and video before joining a call](/media/help/video_preview.png)
- If multiple media devices are available, click to select which camera, microphone or speaker to use
- When ready, click to start
Note: Speaker button is only present if using Google Chrome, Microsoft Edge or Firefox (since version 116).
How do I share my screen?
Click on and select the tab, window or screen that you want to share.
![How to share your screen](/media/help/video_content_sharing.png)
Vixly supports multiway content sharing so that multiple persons may share screen with each other at the same time.
Note: Share button is only present if your device allows screen sharing.
How do I mute my microphone or turn off my camera?
To mute your microphone, click on
![How to mute your microphone](/media/help/video_controls_mic.png)
To turn off your camera, click on
![How to turn off your camera](/media/help/video_controls_cam.png)
To mute your speakers, click on
![How to mute your speaker](/media/help/video_controls_speaker.png)
Note: Speaker button is only present if using Google Chrome, Microsoft Edge or Firefox (since version 116).
How do I turn off self-view?
To turn off your self-view video, click on
![How to disable your self-view video](/media/help/video_controls_selfview.png)
Note: Others will still see your video, this is only to hide the video of yourself locally.
Please e-mail help@vixly.com if you cannot find what you are looking for or you are experiencing technical issues.
Admins can also schedule a video session with the Provider Success Team.