Help menu
Help for Guests
Account
How do I access my account?
You can access your account by clicking the icon in the top navigation bar. If prompted, enter your e-mail address and password for your Vixly account.
How do I change the e-mail or password of my account?
Go to My account > Profile:
- Change e-mail:
- Click on Edit next to your current e-mail address
- Enter the new e-mail address
- Enter the verification code sent to your new e-mail address
- Change password:
- Click on Change password
- Enter and re-enter the new password
- Enter the verification code sent to your e-mail address
How do I subscribe or unsubscribe to Vixly news e-mails?
Upon your consent, we may send you e-mails with news and offers from Vixly and Provider(s).
To make changes, go to My account > News and check (subscribe) or uncheck (unsubscribe) to news and offers from Vixly and/or Provider(s).
How do I view my personal information stored by Vixly?
Go to My account > Privacy and click on Download my Vixly data to download a text file with the information stored by Vixly.
How do I delete my Vixly account?
Go to My account > Privacy:
- Click on Delete my account
- Click on Delete account
- For final confirmation, enter the verification code sent to your e-mail address
Video
How do I start a video session?
Go to My account > Schedule and click on the appointment in question.
- Test audio and video before starting:
![How to test your audio and video before joining a call](/media/help/video_preview.png)
- If multiple media devices are available, click to select which camera, microphone or speaker to use
- When ready, click to start
Note: Speaker button is only present if using Google Chrome, Microsoft Edge or Firefox (since version 116).
How do I share my screen?
Click on and select the tab, window or screen that you want to share.
![How to share your screen](/media/help/video_content_sharing.png)
Vixly supports multiway content sharing so that multiple persons may share screen with each other at the same time.
Note: Share button is only present if your device allows screen sharing.
How do I mute my microphone or turn off my camera?
To mute your microphone, click on
![How to mute your microphone](/media/help/video_controls_mic.png)
To turn off your camera, click on
![How to turn off your camera](/media/help/video_controls_cam.png)
To mute your speakers, click on
![How to mute your speaker](/media/help/video_controls_speaker.png)
Note: Speaker button is only present if using Google Chrome, Microsoft Edge or Firefox (since version 116).
How do I turn off self-view?
To turn off your self-view video, click on
![How to disable your self-view video](/media/help/video_controls_selfview.png)
Note: Others will still see your video, this is only to hide the video of yourself locally.
Please e-mail help@vixly.com if you cannot find what you are looking for or you are experiencing technical issues.
Admins can also schedule a video session with the Provider Success Team.