Help for Hosts
How do I access my account?
How do I change the e-mail or password of my account?
- Change e-mail:
- Click on Edit next to your current e-mail address
- Enter the new e-mail address
- Enter the verification code sent to your new e-mail address
- Change password:
- Click on Change password
- Enter and re-enter the new password
- Enter the verification code sent to your e-mail address
How do I subscribe or unsubscribe to Vixly news e-mails?
How do I subscribe or unsubscribe to Vixly notification e-mails?
Can I use my Vixly (host) account to book appointments with other providers?
How do I view my personal information stored by Vixly?
How do I delete my Vixly account?
- Click on Delete my account
- Click on Delete account
- For final confirmation, enter the verification code sent to your e-mail address
Where do I see my appointments?
How do I change my availability?
- You can have multiple entries of availability per day, e.g. before and after lunch.
- Changes to your availability will not affect existing bookings by clients.
How do I change an appointment?
- Click the appointment you want to change
- Click on Change
- Subject to how your organization and services are configured, you may change one or more of the following:
- Appointment (video, in-person, phone)
- Location (if appointment is set to in-person)
- Language (if you provide the service in multiple languages)
- Host (you or one of your co-workers)
- Time (date and time)
- Click on Confirm to apply the change
How do I cancel an appointment (and how will the client be refunded)?
- Click on the appointment you want to cancel
- Click on Cancel booking
- Click on Confirm to confirm the cancellation
Upon cancellation, Vixly sends a booking cancellation e-mail to the client and any invited guest(s).For organizations with an active Vixly/Stripe integration (enabling prepay), paid bookings are fully refunded (100%) to the client when the cancellation is made by Host. The organization will be charged with the Vixly and Stripe transaction fees.
How do I start a video session?
- Test audio and video before starting:
- If multiple media devices are available, click to select which camera, microphone or speaker to use
- When ready, click to start
How do I share my screen?
Click on and select the tab, window or screen that you want to share.
Vixly supports multiway content sharing so that multiple persons may share screen with each other at the same time.
How do I mute my microphone or turn off my camera?
To mute your microphone, click on
To turn off your camera, click on
To mute your speakers, click on
How do I turn off self-view?
To turn off your self-view video, click on